Customer policy

Shipping & delivery

This page explains the current Fashion_Fussion delivery-charge, address and fulfilment workflow. Order-specific status shown in My Orders or Order Details is the source of truth for an individual order.

Last updated: September 2026

₹299+ product subtotalThe current checkout applies a ₹0 delivery charge when product subtotal reaches ₹299.

Below ₹299The current checkout applies a ₹49 delivery charge below the ₹299 product-subtotal threshold.

No separate COD feeCash on Delivery currently has no separate payment-handling or COD fee.

Final delivery charge is shown before order placement. Checkout calculates the order using the current product subtotal and displays Delivery and Total payable before the customer confirms payment or COD.

Delivery address

A saved delivery address is required at checkout. Customers choose the address to use before placing the order.

Review the recipient name, address, city, state, postal code and phone before placing the order.
The selected delivery address is tied to the order once placed; the current customer workflow does not promise an in-place address edit after order creation.
If an order is still cancellation-eligible and the address is wrong, the available cancellation flow can be used and a corrected order may be placed. Otherwise, contact support for the order-specific options.

Order fulfilment and tracking

Order Details tracks the store fulfilment state through the following stages when applicable:

Order Placed

Packed

Shipped

Out for Delivery

Delivered

Customers can open My Orders and Order Details to see the latest recorded state. Cancelled or refund-related orders show their relevant closed/refund state instead of the normal delivery progression.

Delivery timing

Fashion_Fussion does not publish a fixed delivery-day guarantee in the current checkout. Delivery timing can depend on the order, fulfilment progress and delivery handling after shipment.

A displayed fulfilment state is not a promise that the next stage will occur at a specific hour or on a fixed date.
Do not rely on an unverified delivery estimate communicated outside the official order status or Fashion_Fussion support channel.
If an order appears delayed or the status needs clarification, use Order Details and contact support with the relevant order reference.

Delivery charges, cancellations and returns

The ₹49 delivery component charged below the ₹299 product-subtotal threshold is separate from product and GST amounts. Under the current customer-initiated prepaid cancellation flow, the recorded delivery component is not included in the cancellation refund.

Return, exchange and post-delivery refund handling is covered separately in the Returns, Cancellations & Refunds policy.

Returns & Refunds policy

No unsupported service-area or courier promise: this page does not claim nationwide coverage, a named courier, a guaranteed delivery date or a guaranteed delivery attempt count where the current store workflow does not provide one.

Track or get help

For an existing order, use My Orders first. For delivery-address, delayed-order or other shipping questions that need manual review, contact Fashion_Fussion support with the relevant order details.

Open My Orders Contact & Support